Refunds & Cancellation

30-Day Money-Back Guarantee

New individual monthly and annual subscriptions are charged at checkout and come with a 30-day money-back guarantee. If VoicePrivate is not right for you, email info@voiceprivate.com within 30 days of your first payment and we will refund that payment in full. No reason is needed.

We give you 30 days so you can use VoicePrivate in your real work and try all of its features before you decide. We keep improving the app with regular updates, and every update is included in your subscription.

The guarantee covers the first payment of a new individual subscription, once per customer. When we refund it, we cancel the subscription and the license key stops working.

How to Request a Refund

Email info@voiceprivate.com from the address you used at checkout, or include that address and your order number. We confirm by email and send the refund through Stripe to your original payment method. Your bank or card issuer may take 5 to 10 business days to show it.

Renewals and Team Plans

Subscriptions renew automatically at the monthly or annual interval you chose until cancelled. Renewal charges after the first payment, and charges for team plans, are not covered by the guarantee. We do not provide refunds or credits for partial billing periods or unused time, except where applicable law requires otherwise.

How to Cancel

Use the subscription-management link in your VoicePrivate email, or email info@voiceprivate.com from the address used at checkout. After a paid subscription is cancelled, access continues through the end of the paid billing period and no further renewal is charged.

Trials Started Before This Change

A seven-day trial started before October 8, 2026, or offered to you directly by VoicePrivate, keeps the terms shown at its checkout and in its trial email: cancel before the trial end date shown there and you are not charged.

Duplicate or Incorrect Charges

If you see a duplicate charge or a billing error, email info@voiceprivate.com with the checkout email and charge details. We will investigate and correct confirmed billing errors.

Mandatory Consumer Rights

Nothing in this policy limits a cancellation, withdrawal, refund, or other remedy that cannot legally be excluded in your jurisdiction.

Purchases made before October 8, 2026 retain any rights granted by the terms presented when the purchase was made.

Contact Us

Voiceprivate Inc.
Ontario, Canada
Email: info@voiceprivate.com